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Penukaran & Pengembalian

Cara Gampang Tukar Barang di Wazwuz

Tenang aja, kalau kamu mau tukar barang di Wazwuz, gratis kok!

Gini caranya:

Bilang ke Kami:
Kalau ada masalah sama barang yang kamu beli, langsung aja chat Customer Service di halaman kontak Wazwuz. Bisa lewat chat di toko resmi Wazwuz di marketplace tempat kamu beli barangnya, ya.
Kami Hubungi Kamu:
Setelah kamu kasih tahu, kami bakal langsung hubungi kamu lewat telepon atau WhatsApp. Nanti dicek dulu syaratnya, kayak tag produk masih ada, barangnya belum dipakai atau dicuci, dan lain-lain. Setelah itu, kami bakal kasih tahu gimana cara tukar atau balikin barangnya.
Siapkan Paket:
Masukkan barang yang mau ditukar, tag produknya (masih harus nempel ya!), dan formulir retur ke dalam paket.
Kirim Paket:
Tutup paketnya dengan aman, terus tempel label pengiriman yang baru dari kami. Label pengiriman yang lama dilepas aja atau ditutup. Terakhir, tinggal kirim paketnya lewat jasa kurir yang udah ditunjuk. Gampang banget, kan?

Nanti kamu tunggu aja sekitar 7-14 hari buat prosesnya. Kalau barangnya udah kami terima, bakal ada kabar lagi kami. Habis itu, tinggal tunggu nomor resinya dari kami.

Semoga membantu!

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